Frequently asked questions: private and shared transfers

How do I make a last minute booking?

If you are hoping to travel in the next 24 hours you can still request a booking online, this will send us a booking request which we will reply to as quickly as possible with either a confirmed booking or an offer of what other possibilities we have if we can’t meet your request. If you are hoping to travel on the same day you will have to call our office to check availability and make a booking.

What information do I need to make a booking?

To make a booking we will need your flight details, including landing time at the airport and departure time for your return trip (if you book retunr trip aswell), as well as the corresponding flight numbers. We will also need your accommodation details including full address in resort (if door to door shared transfer or private transfer), a mobile contact number and email address, plus all the basics like your name, the number of passengers travelling and if you need any child seats.

Our policy on changes to bookings are as follows...

Shared Transfers

≥ 24 h in advance: €5 fee for changes to date, time or address
< 24 h in advance: Changes to date, time or address are not possible
Additional passengers: A new ticket must be purchased for the extra passenger(s)

Shared Transfers + Alpyplus

≥ 24 h in advance: Free changes to date, time or address
< 24 h in advance: Changes to date, time or address are not possible
Additional passengers: A new ticket must be purchased for the extra passenger(s)

Private Transfers / Private Transfers + Premiumplus

≥ 72 h in advance: Free changes to date or time
Between 24 h and 72 h in advance: 20% fee of the total booking price for changes to date or time
< 24 h in advance: 35% fee of the total booking price for changes to date or time
< 24 h in advance (address): 20% fee of the total booking price
Additional passengers: A fee may apply if a vehicle change is required

You can have a look at our terms and conditions page for more details.

What seat is suitable for my child?

If you are unsure whether our seats will be suitable for your child we recommend you bring your own to avoid any debate, just let us know on the booking. Here is our rough guide on which seat to choose for your children.

Infants: Rear Facing - Baby up to at least 15 months old depending on the child height and weight.

Toddlers: Front Facing - Weight of child between 9-18kg, depending on the child - 9 months to 4 years old.

Children: Booster - Until the child exceeds 135cm or reaches 12 years of age.

I left my personnel belongings on the bus, what can I do?

If the luggage is forgotten and left in the Vehicle, the Client must inform Alpybus thereof by email at the following address: info@alpytransfers.com. The Client shall arrange for courrier pick-up of the said luggage or items at his/her own responsibility and expense. If an item forgotten during a transfer is not claimed within four (4) week from said Transfer, Alpy Transfers will be entitled to relinquish or destroy it.

Are your transfers door to door?

Yes they are, we are happy to offer door to door shared transfers, if the property is accessible by road.

There are some restrictions in certain resorts that are on the outskirts of our pick up zones, these are listed below:

St Jean D’Aulps – Pick up and drop off at the Tourist office.
Avoriaz - Pick up and drop off at Welcome Center.
Cote D'Abroz - Camping Les Marmottes in Essert Romand.
Taninges - Pick up and drop off at the Tourist office.
Le Fayet - Pick up and drop off at Le Fayet Gare / Train Station
Sallanches - Pick up and drop off at Sallanches Park & Ride Aire De Covoiturage.
Servoz - Pick up and drop off at the Tourist office.

In some cases it may not be possible for the transfer to access the accommodation, this could be due to poor weather conditions making a road dangerous to drive, a road being too small for a vehicle to or the accommodation being in a car free or pedestrianised part of the resort.

Do you go to Avoriaz?

On our shared transfers, we can take you to the Prodains cable car at the bottom of the valley. From there you can take the cable car directly to the center of Avoriaz. We operate shared transfers directly to/from Avoriaz only when the cable car is closed. For more information, please check our Avoriaz page here. For more information please visit our Avoriaz page

For private transfers, we can take you directly to the Avoriaz Welcome Center. As the village is 100% pedestrianized, vehicles are not allowed on the village streets.

What time does the Prodain cable car close?

Check out our handy timetable below. Please ensure when travelling to this resort that you have checked your flight times work with the cable car opening times.

For more useful information check out our page about Avoriaz and Prodains transfers.

Monday-Thursday: 07:00 to 21:00
Friday-Saturday: 07:00 to 00:00
Sunday: 07:00 to 22:00

Do you pick up from Geneva city centre or surrounding hotels?

On a shared transfer we cannot drop off or pick up from the city centre or surrounding hotels. Most hotels near to the airport will have a free shuttle service so it is worth checking this with your hotel.

On a private transfer we can accommodate pick ups and drop offs to Geneva Hotels.

What time will you pick me up on my return?

For shared transfers, you will be picked up at the time you selected when booking. We normally recommend allowing 3.5–4 hours between your departure from the resort and your flight departure time (for Chamonix and Morzine). For Val Thorens and Tignes, we recommend allowing more time, as they are further away. We aim to get passengers to the airport with at least 1.5 hours to spare before their flight departure.

For private transfers, you will be picked up at the time you introduced when booking. We recommend allowing 3–5 hours between your departure from the resort and your flight departure time, depending on the resort you are departing from.

What type of vehicles do you use?

We use 8 seater Renault traffics, 13 seater Renault Masters, Mercedes Sprinters that can be used with either 16 or 20 seats and 46-60 seats coaches. If you have a special request or a larger group we are always happy to help and provide a quote, simply email or call our office. We also have trailers in case you require of extra space for luggage or bikes.

What if my flight is delayed?

The company is not responsible for any flight delays or delays due to issues at passport control.

If your flight is delayed:

Shared transfers:

Same day of travelling: rescue fee might apply or rebook depending on your ticket type.
Travelling another day: cost of a new booking. *If the next available transfer results on the following day. In this instance the company offers no compensation or liability for costs incurred. *All subject to availability, no refund will be provided for the original booked ticket.

Private transfers:

The company driver will wait for flight delays if the client wishes the company to do so. When the clients don’t show up after 1 hour from the scheduled pickup time, they could be subject to a wait on arrival or different types of service being provided, extra fees will be applied.

From more detailde information please, refer to our terms and conditions page.

What if I missed my flight?

If you miss your flight to the airport and therefore do not arrive in time for your booked transfer, you may be required to purchase a new transfer seat and could be subject to additional waiting times upon arrival. Please contact our office so we can assist you in rearranging your travel.

CH: +41 245 39 10 17

CH: +44 15 82 37 71 97

Will I get travel sick?

This really depends on the person, mountain roads can be windy so we recommend taking all precautions against sickness. For example not eating a large meal before boarding, not focusing on your phone or tablet while in the vehicle and looking through the front window. If you would like to travel in the front seat we are happy to take all requests and will do what we can to accommodate these. If you are feeling unwell please inform the driver.

Will there be traffic on my transfer?

This is the golden question, we anticipate as best we can but of course it can sometimes be un-predicable with accidents or weather causing delays.

Always expect rush hour traffic on weekdays between 7.00am and 10.00am and 4.30pm and 7.00pm in the evening. If you wish to avoid the ques we recommend booking a flight arriving between 9.30am and 14.30pm, that way you can miss the bulk of the Geneva rush hour.

What happens if it snows?

All our transfer vehicles are equipped with snow chains and winter tyres, plus your pick up time will be adjusted accordingly in the instance of snow being forecasted.

If the driver deems it too dangerous to get to your requested address for pick up or drop off they will ensure you are taken as close as possible to your requested location, taking into account yours and the other passengers safety.

Can I bring my dog/pet/cat/hamster on my transfer?

We love all animals here at Alpy Transfers, but do have to consider other passengers on board that may have allergies, so we cannot allow pets to travel on shared transfers.

In this instance we would suggest booking a private transfer, where you will be charged an additional 25€ for your pet. In any case if you are looking at bringing a pet please call our office to discuss this.

What luggage can I bring with me?

Our standard luggage allowance is 1 piece of hand luggage for free. You are also allowed 1 piece of checked luggage (under 23kg) at a charge of 2.50€ and a set of skis or snowboard at a charge of 4€ per passenger. 1 bike in a box/carry case is allowed at a charge of 20€. Any additional luggage will have a charge of 20€. Please check our terms and conditions.

Ski/snowboard bags and large bags under 23kg are free of charge on private transfers.

My transfer time has been changed, why?

The times on the booking confirmation you receive are estimated transfer times, these are subject to change on shared transfers and can vary by up to 2 hours. With shared transfers we have to consider other passengers flights as well as the pick up route on the day.

For departures from resort we send an SMS the day before travel confirming the exact pick up time. For more information on time changes please consult our terms and conditions .

Can I make a change to my booking?

	Shared Standard	Shared Alpyplus	Private Transfers + PremiumPlus
Date/Time/Address	>=24h -> 5€ fee <24h -> Not possible	>=24h -> Free modifications <24h -> Not possible	>=72h -> Free modifications for date/time 24h - 72h -> 20% Fee of total booking price for date/time <24h -> 35% Fee of total booking price for date/time >24h -> Free modifications for address <24h -> 20% Fee of total booking price for address
Passengers	Buy new ticket	Buy new ticket	Fee might apply if it requires changing the vehicle

Please, for more information, visit our terms and conditions page

What happens if I have a duplicate booking?

On each of your bookings will have a different booking number. Please check this number and all the information before making payment. You will not be asked to pay twice. Check the details of your ticket carefully to avoid paying for a duplicate booking. If you have paid for a duplicate booking, we invite you to contact info@alpytransfers.com or call us at +41 245 39 10 17 or +44 15 82 37 71 97

Can I get a refund for my booking?

If your plans change and you would like a refund please firstly consult our refund policy below:

All refund requests or cancellations need to be done in writing and sent via email to info@alpybus.com

	SHARED STANDARD	SHARED ALPYPLUS	PRIVATE
Notice Period 0 to 2 days	0% refund	0% refund	0% refund
Notice Period 3 to 7 days	0% refund	50% voucher	50% refund given
Notice Period over 8 days	50% voucher	100% voucher	100% refund given
Notice Period more than 14 days	50% voucher	100% voucher	100% refund given

*The refund % is calculated on the original ticket price — extra luggage and seat options are exempt. Once you have booked your transfer any extra fees such as additional bags/ski bags/baby seats are non-refundable for standard tickets.

Do you provide Baby and Booster Seats?

We highly recommend that you travel with your own car seat. Most airlines including EasyJet let you take this item free of charge in the hold luggage in addition to your normal baggage allowance.

Alpy Transfers can provide seats at an additional cost of €2 per seat, per journey. We offer Child Rear-Facing Seats, Child Front-Facing Seats, as well as Child Booster Seats. Please ensure your requirements are indicated on the booking.

Please note that baby seats are not mandatory if you travel in a coach, by local law. If you have paid for a child seat and are provided with a coach on arrival, Alpy Transfers will refund your charge for the child car seat.

Frequently Asked Questions